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Exchanges & Shipping

Normal Exchange Policy (applies to all transactions that do NOT receive a discount):

Cop.Copine offers you the opportunity to exchange all or part of your full priced order within 14 days of your original order date. The item(s) you wish to exchange must be received at the address below within that 14 day period. 

If you have any concerns sending back the items you wish to exchange within the 14 day window (due to weather delays or approaching holiday(s) for example), please make sure to contact us immediately via email at: sf@cop-copineus.com

Please email us at sf@cop-copineus.com to let us know which items you are choosing to replace your full priced items with. Please note a $20 restocking fee will be applied. 

Any items that receive a discount are final sale and no exchanges are allowed. Our policy of sales items being final sale include any items purchased during our Customer Appreciation Promotion or any other promotion/discount.  

For all exchanges on full priced items, simply follow the following rules:

– The package must be returned to the following address:

Cop Copine Paris

352 Sutter St. 
San Francisco, CA  94108

– The returned package should be accompanied by a copy of the delivery/packing list that is included within your shipment . In case of partial return, you must indicate on the copy of your order, the products that you do not want to keep.

– Products returned need to have the tag still attached and must not have been worn, nor have been washed . In addition, the products must be packed carefully in their original packaging.

– The return costs are entirely your responsibility.

The returned products must be mailed to the address indicated above.

For more information, please refer to the Terms and Conditions.

Any questions?

Do not hesitate to contact us by email: sf@cop-copineus.com 

Shipping Policies

Please note that the free shipping for orders above $300 (subtotal) applies only to orders shipped within the Continental USA.

All orders from Canada and Mexico need to be at least $800 (subtotal) in order to be eligible for Free Shipping.

Please note that all duties must be paid by the customer in order for the shipment to clear Canadian or Mexican customs.

Finally, please note that we can only process and ship orders within the territories of USA, Canada and Mexico.

All online orders are processed out of our Warehouse located in San Francisco, CA.

Once your order is processed and shipped, you will be contacted via email with your shipment’s specific tracking number(s).